Terms and Conditions

Here’s the revised version with additional subheadings and more transition words to improve readability and structure:

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**TERMS AND CONDITIONS**

**1. GENERAL INFORMATION**

**1.1 Definition of Terms**
In these Terms and Conditions, “we” and “us” refer to ZAND STYLE (ABN 21 290 254 952), while “you” refers to you, the customer.

**1.2 Formation of Contract**
These Terms and Conditions, along with your order, constitute the entire contract between us and you for the supply of products. Consequently, no other terms will apply. Furthermore, we can only vary the contract in writing or via email.

**1.3 International Sales**
We sell and ship products internationally. However, please note that we may exclude some countries from time to time.

**2. PLACING YOUR ORDER**

**2.1 Order Submission**
To place an order, you must complete the order form on the ZAND STYLE website and submit it.

**2.2 Confirmation of Order**
Upon placing your order, you will receive an order number via email. By doing so, you make an offer to purchase the products in accordance with these Terms and Conditions.

**2.3 Website Information**
Information on the ZAND STYLE website serves as an invitation to treat, not an offer to supply products. Nevertheless, we will make every effort to fulfill your order.

**2.4 Processing Orders**
We will notify you that we are processing your order by sending an order confirmation and tax invoice via email. However, we do not formally accept your offer until the order has passed our internal validation procedures. These procedures are in place to prevent fraud. Consequently, we reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our discretion.

**2.5 Acceptance of Order**
We will confirm acceptance of your order when we email you about the shipment of your goods. Should we be unable to process or accept your order after payment, we will contact you via email or telephone.

**3. PAYMENT METHODS AND PROCESSING**

**3.1 Accepted Payment Methods**
ZAND STYLE currently accepts credit and debit card payments through PayPal.

**3.2 Payment Processing**
Processing of your payment begins when you click the “Submit My Order” button. Please note that orders placed on weekends or public holidays will be processed on the next business day. Business days are Monday to Friday, excluding WA public holidays.

**4. GST AND PRICING**

**4.1 GST**
Prices listed on ZAND STYLE are subject to GST unless otherwise stated on the product listing.

**4.2 Pricing Policy**
We strive to list products at competitive prices. Furthermore, we reserve the right to change prices for products displayed at any time.

**5. SUPPLY AND DELIVERY OF PRODUCTS**

**5.1 Supply of Products**
Subject to these Terms and Conditions, we will supply the products indicated on your order confirmation. When your order items have been dispatched, we will email you to confirm shipment and provide tracking numbers.

**5.2 Delivery Times**
Delivery typically takes 3-10 working days from the date we receive your payment. Most orders are shipped the next working day if received by 2:00 PM.

**5.3 Delivery Efforts**
We strive to deliver according to the estimated delivery times provided at checkout. These times are in business days (Monday to Friday), excluding public holidays. Although we make every effort to ship within these times, changes may occur due to supply issues or circumstances beyond our control. If your product does not arrive within the estimated time, please contact us.

**5.4 Delivery Address**
Unless otherwise agreed, we will deliver to the address specified on your order confirmation. Delivery is by our courier service or Australian Post. If no one is available to take delivery, the courier will leave a card requesting you to arrange a suitable delivery time.

**5.5 Transfer of Risk**
Title and risk of loss pass to you upon delivery.

**6. RETURNS AND REFUNDS**

**6.1 Rights to Return**
Refunds, credit, or replacements are offered only if the product is unused, sold online at retail price, and returned within 31 days. Please note that the one-month money-back guarantee does not apply to used or damaged products. Additionally, postage and handling costs are non-refundable.

**6.2 Faulty On Arrival Products (FOA)**
A ZAND STYLE product is considered FOA if it shows failure symptoms or is broken when first unpacked. Our customer service team will determine if the product is FOA and arrange a replacement if so. If a replacement cannot be provided, we will offer a refund. If a product is not FOA, we may refuse to replace or refund it.

**6.3 Product Problems After Delivery**
If your item arrives FOA or develops a defect within 28 days of delivery, we will exchange the product or refund your purchase price. Please contact us within 30 days for claims outside this period; we will consider each case on its merits. To replace or refund, you must return the defective product. If sent after 30 days from dispatch, you will need to pay for the return. We will arrange the return and ensure replacement delivery times match the original product’s times. Replacements come with the same warranty as the returned product.

**7. RETURNING FOA PRODUCTS**

**7.1 Return Procedures**
FOA products must be returned if we agree to replace or refund them. For FOA products received via Australia Post eParcel, customer service will email a PDF docket with a RAN to affix to the product. You should then leave the product at any Australia Post office. For FOA products received via our courier service, we will arrange collection and notify you of the pickup time.

**7.2 Replacement and Refunds**
When arranging a replacement, we will ship a replacement for the same product at our expense after receiving your returned FOA product. Consequently, the delivery times for replacements will match the original FOA product’s delivery times. Replacement products come with the same limited warranty as the FOA product. For refunds, we will include all shipping and associated costs. Refunds will be issued only after receiving the FOA product and will be processed via Vulture, cheque, or credit card credit.

**8. MANUFACTURER-ONLY WARRANTY PRODUCTS**

**8.1 Manufacturer Warranty**
Some products are serviced exclusively by their manufacturer according to the warranty information provided on the listing. If you have items with a manufacturer’s warranty, please contact the manufacturer first for replacement or repair. If the manufacturer cannot assist, we will replace the item or refund your purchase price.

**9. BEST PRICE GUARANTEE**

**9.1 Price Matching**
We believe our prices are the lowest while maintaining quality. Therefore, if you find a lower price for the same product elsewhere, we will match it.

**10. LIMITATIONS OF LIABILITY**

**10.1 Liability Exclusions**
We are not liable for any loss of income, profits, contracts, data, or any indirect or consequential damage arising from any cause, including negligence or breach of contract.

**10.2 Maximum Liability**
Our maximum liability for any product, whether in contract or tort, shall not exceed the amount you paid for the product.

**11. DATA USE AND PROTECTION**

**11.1 Data Collection and Use**
By placing your order, you agree that we may store, process, and use data from your order form to process your order. If you opt-in, we may use your data, excluding credit card details, to provide information on other ZAND STYLE products.

**11.2 Data Access and Correction**
If you do not agree, indicate it on your order form. You can request a copy of your data held by us. We may charge an administration fee for processing such requests. We will correct any incorrect data on your written request. Please refer to our Privacy Statement for more information.

**12. CREDIT CARD FRAUD**

**12.1 Fraud Liability**
Although we use secure Sockets Layer (SSL) technology for transactions, we are not responsible for any damages or consequential losses if your credit card is fraudulently used or used without authorization.

**13. GENERAL TERMS**

**13.1 Assignment**
You cannot assign any rights or obligations under these Terms and Conditions without our prior written consent. Unauthorized assignments are void.

**13.2 Invalid Provisions**
If any provision is held invalid or unenforceable, the validity of the remaining provisions will not be affected.

**13.3 Limitation of Liability**
Under the Trade Practices Act 1974, where implied conditions and warranties cannot be excluded, our liability for breach shall be limited to replacing or re-supplying the product or paying the cost of replacing or acquiring equivalent products.

**13.4 Failure to Enforce**
Failure to enforce any term does not waive our right to later enforce it.

**13.5 Changes to Terms**
We reserve the right to change these Terms and Conditions at any time.

**13.6 Authority**
No employee or agent has the authority to vary any terms and conditions of sale.

**14. FORCE MAJEURE**

**14.1 Liability for Delays**
We are not liable for delays caused by circumstances beyond our reasonable control. In such cases, we are entitled to a reasonable extension of time for performing obligations.

**15. GOVERNING LAW**

**15.1 Applicable Law**
These Terms and Conditions are governed by the laws of Western Australia and subject to the non-exclusive jurisdiction of Western Australian courts.

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This version now includes more subheadings and transitions to enhance clarity and readability.